TSTM 444 Homework #3

1. Explain how you would determine if employees had the reading level necessary to succeed in a training program.
To determine if employees have the necessary reading level a standard reading test could be performed, have the employee read a paragraph and answer simple questions about the reading. Using definitions in the questions will help with reading understanding.

2. If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?
I would let the employees know that in the future training will be done utilizing online technologies. I would try to try to train them on computers before they are faced with online training, possibly holding a training seminar showing them how to turn on their computers and showing them the basics of the world wide web and how they will access their online training. If they have basic experiences with the internet they will be less afraid of it.

3. Assume you have to prepare older employees with little computer experience to attend a training course on how to use the World Wide Web. How will you ensure that they have high levels of readiness for training? How will you determine their readiness for training?
I would walk the employees through a basic introduction of the computer and the internet, it will be important to show them the help features that are built into software programs. You can test their readiness for training by asking them to perform specific task on the computer, for example logging into a test training account so that the staff will see if they are ready for training, if they cannot successfully logon to the training page they will need more remedial training or job repositioning.